Email this article 
How Emotional Intelligence and Adversity Quotient Impact Organizational Citizenship Behavior: A Meta-Analysis
Sulistiasih Sulistiasih(1*), Netty Mardiaty(2), Lenny Utama Afriyenti(3),
(1) Faculty of Psychology, Universitas Bhayangkara Jakarta Raya
(2) Faculty of Psychology, Universitas Bhayangkara Jakarta Raya
(3) Faculty of Psychology, Universitas Bhayangkara Jakarta Raya
(*) Corresponding Author
Abstract
Every organization wants to survive and develop. Therefore, extra-role behavior, commonly called organizational citizenship behavior (OCB), is required. OCB is absolutely essential for both personal and organizational dynamics. Hence, the objective of this investigation is to ascertain the impact of emotional intelligence (EI) and adversity quotient (AQ) on OCB. This investigation employs quantitative methodologies grounded in a literature review, which are then subjected to meta-analysis. 16 pertinent articles were selected from Scopus, SINTA, and Google Scholar between 2018 and 2024 to conduct a literature review. Meta-analysis using JASP 0.8 4.0 software found that EI and AQ significantly affected OCB, with a correlation coefficient (r) = 0.373 and 0.337 at p-value < 0.01. EI has a stronger influence on OCB than AQ. In addition, this research does not show publication bias, so the publications reviewed genuinely reflect the actual situation. This evidence confirms and strengthens previous relevant research used as the basis of the meta-analysis and offers new things regarding the influence of EI and AQ that significantly influence OCB. Therefore, the findings deserve further discussion among researchers and practitioners in the future
Keywords
Full Text:
PDF (English)References
Albdareen, R. (2024). An analysis of the relationship between servant leadership and organizational citizenship behavior: The effect of emotional intelligence as a mediating role. Uncertain Supply Chain Management, 12(2), 1041-1052. http://dx.doi.org/10.5267/j.uscm.2023.12.004
Ariyanto, A., Fuad, N., & Muhab, S. (2023). The influence of transformational leadership and adversity quotient on teachers' organizational citizenship behavior. Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme, 5(1), 142-161. https://doi.org/10.37680/scaffolding.v4i3.2339.
Barsulai, S. C., Makopondo, R. O. B., & Fwaya, E. V. O. (2019). The impact of organizational citizenship behavior on employee productivity in star-rated hotels in Kenya. European Journal of Hospitality and Tourism Research, 7, 1-8.
Cohen, R. D., Woseth, D. M., Thisted, R. A., & Hanauer, S. B. (2020). A meta-analysis and overview of the literature on treatment options for left-sided ulcerative colitis and ulcerative proctitis. American Journal of Gastroenterology, 95(5), 1263– 1276. https://doi.org/10.1111/j.1572-0241.2000.01940.x
D’Souza, G., Irudayasamy, F., Usman, S., Andiappan, V., & Parayitam, S. (2021). The effect of emotional intelligence and psychological capital on knowledge, service and leadership excellence: Knowledge sharing and trust as moderators. FIIB Business Review, 1, 119. https://doi.org/10.1177/23197145211065087.
Edwar, R. C., & Sulastri, M. M. (2023). The effect of emotional intelligence on organizational citizenship behavior with leader member exchange and employee engagement as mediation variables at the Bank Nagari Cabang Utama Padang. In Ninth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2022) (pp. 616-632). Atlantis Press. http://dx.doi.org/10.2991/978-94-6463-158-6_54
Garbenis, S., & Palujanskienė, P. (2021). Development of emotional intelligence in the aspect of personality development in the context of a learning organization. Society Integration Education. Proceedings of the International Scientific Conference, 4, 90–101. https://doi.org/10.17770/sie2021vol4.6477.
García-Martínez, I., Pérez-Navío, E., Pérez-Ferra, M., & Quijano-López, R. (2021). Relationship between emotional intelligence, educational achievement and academic stress of pre-service teachers. Behavioral Sciences, 11(1), 95.
Garg, N. (2019). High performance work practices and organizational performance-mediation analysis of explanatory theories. International Journal of Productivity and Performance Management, 68(4), 797–816. https://doi.org/10.1108/IJPPM-03-2018-0092.
Haque, A. K. M. Tafzal, Uddin, M. A., Easmin, R., & Sohel, S. M. (2019). Job Satisfaction and Citizenship Behavior: A Mediating Effect of Organizational Commitment. Organizacija, 52(3), 236–249. https://doi.org/10.2478/orga-2019-0015.
Hastuti, T. D., Sari, D. H. N., & Riyadi, R. (2018). Student profile with high adversity quotient in math learning. IOP Conference Series: Journal of Physics: Conference Series, 983(1), 012131. https://doi.org/10.1088/1742-6596/983/1/012131.
Higgins, J. P. T., Lopez-Lopez, J. A., Becker, B. J., Davies, S. R., Dawson, S., Grimshaw, J. M., McGuinness, L. A., Moore, T. H. M., Rehfuess, E. A., Thomas, J., Caldwell, D. M. (2019). Synthesizing quantitative evidence in systematic reviews of complex health interventions. BMJ Global Health, 4, 1–15. http://dx.doi.org/10.1136/bmjgh-2018-000858
Iqbal, Q., & Piwowar-Sulej, K. (2023). Organizational citizenship behavior for the environment decoded: sustainable leaders, green organizational climate and person-organization fit. Baltic Journal of Management, 18(3), 300–316. https://doi.org/10.1108/BJM-09-2021-0347.
Jan, S. U., & Anwar, M. A. (2019). Emotional intelligence, library use and academic achievement of university students. Journal of the Australian Library and Information Association, 68(3), 38–55. https://doi.org/10.1080/24750158.2019.1572482.
Kumari, K., Abbas, J., Hwang, J., & Cioca, L. I. (2022). Does servant leadership promote emotional intelligence and organizational citizenship behavior among employees? A structural analysis. Sustainability, 14(9), 5231. https://doi.org/10.3390/su14095231.
MacCann, C., Erbas, Y., Dejonckheere, E., Minbashian, A., Kuppens, P., & Fayn, K. (2020). Emotional intelligence relates to emotions, emotion dynamics, and emotion complexity: A meta-analysis and experience sampling study. European Journal of Psychological Assessment, 36(3), 460–470. https://doi.org/10.1027/1015-5759/a000588.
Mahanta, M., & Goswami, K. (2020). Exploring the role of ethics in the emotional intelligence - organizational commitment relationship. Asian Journal of Business Ethics, 9(1), 275-303. https://doi.org/10.1007/s13520-020-00110-x.
Malički, M., Jerončić, A., Aalbersberg, I. J., Bouter, L., & Riet,G. (2021). Systematic review and meta-analyses of studies analysing instructions to authors from 1987 to 2017. Nature Communications, 12(1), 5840. https://doi.org/10.1038/s41467-021-26027-y
McShane, S. L., & Von Glinow, M.A. (2020). Organizational Behavior: Emerging Knowledge, Global Reality (9th ed.). New York: McGraw-Hill Education.
Meniado, J. (2021). Organizational citizenship behavior and emotional intelligence of EFL teachers in Saudi Arabia: Implications to teaching performance and institutional effectiveness. Arab World English Journal (AWEJ).11(4), 3-14.
Miao, C., Humphrey, R. H., & Qian, S. (2020). The cross-cultural moderators of the influence of emotional intelligence on organizational citizenship behavior and counterproductive work behavior. Human Resource Development Quarterly, 31, 213-233. https://doi.org/10.1002/hrdq.21385.
Mueller, M., D’Addario, M., Egger, M., Cevallos, M., Dekkers, O., Mugglin, C., & Scott, P. (2018). Methods to systematically review and meta-analysis observational studies: A systematic scoping review of recommendations. BMC Medical Research Methodology, 18(44), 1–18. https://doi.org/10.1186/s12874-018-0495-9
Nosheen, Z., Bibi, S., & Rashid, E. (2023). Impact of emotional intelligence on organizational citizenship behavior: A mediating role of coping skills among employees of paramedical sector. Academy of Education and Social Sciences Review, 3(4), 482-493. https://doi.org/10.48112/aessr.v3i4.630
Notanubun, Z. (2021). The effect of organizational citizenship behavior and leadership effectiveness on public sectors organizational performance: Study in the Department of Education, Youth and Sports in Maluku Province, Indonesia. Public Organization Review, 21(4), 1–18. https://doi.org/10.1007/s11115-020-00475-4.
Nurbianta, N., Consuelo, J. B., Ahmadong, A., & Muslicha, A. N. F. M. F. (2022). Assessment study of adversity quotient and servant leadership to improve organizational citizenship behavior: Strengthening managerial competencies of education leader. International Journal of Educational Management and Innovation, 3(2), 124-137. https://doi.org/10.12928/ijemi.v3i2.5241.
Oktaviana, D., & Safitri, R. (2023). The effect of emotional intelligence and organizational commitment on service quality mediated by organizational citizenship behaviour. Jurnal Ilmu Manajemen Advantage, 7(1), 39-51. https://doi.org/10.30741/adv.v7i1.1002
Organ, D. W. (2018). The roots of organizational citizenship behavior. In The Oxford Handbook of Organizational Citizenship Behavior. Oxford Library of Psychology. Edited by Philip M. Podsakoff, Scott B. Mackenzie and Nathan P. Podsakoff. Oxford: Oxford University Press, pp. 7–18.
Perveen, S., Ahmad, M., & Ashiq, S. (2021). Relationship between university students’ emotional intelligence and their organizational citizenship behavior in Punjab. Global Regional Review, 6(4), 27–39. https://doi.org/10.31703/grr.2021(VI-IV).03.
Pishghadam, R., Faribi, M., Kolahi Ahari, M., Shadloo, F., Gholami, M. J., & Shayesteh, S. (2022). Intelligence, emotional intelligence, and emo-sensory intelligence: Which one is a better predictor of university students’ academic success? Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.995988.
Puspitacandri, A., Soesatyo, Y., Roesminingsih, W. E., & Susanto, H. (2020). The effects of intelligence, emotional, spiritual and adversity quotient on the graduates quality in Surabaya Shipping Polytechnic. European Journal of Educational Research, 9(3), 1075–1087. https://doi.org/10.12973/eu-jer.9.3.1075.
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PloS one, 18(8), 1-21. https://doi.org/10.1371/journal.pone.0284752
Schultz, D., & Schultz, S. E. (2020). Psychology and Work Today. New York: Routledge.
Selanno, H., Rahawarin, M. A., & Zacharias, T. (2023). Spiritual intelligence and emotional intelligence through organizational citizenship behavior towards employee performance. Russian Law Journal, 11(6), 804-810.
Sigit, D. V., Suryanda, A., Suprianti, E., & Ichsan, I. Z. (2019). The effect of adversity quotient and gender to learning outcome of high school students. International Journal of Innovative Technology and Exploring Engineering, 8(6C2), 34–37.
Singh, K., & Parveen, S. (2018). Impact of adversity quotient on learning behaviour among secondary school students. Indian Journal of Public Health Research and Development, 9(12), 1773–1779. https://doi.org/10.5958/0976-5506.2018.02247.7.
Singh, K., & Parveen, S. (2018). Impact of adversity quotient on learning behaviour among secondary school students. Indian Journal of Public Health Research and Development, 9(12), 1773–1779. https://doi.org/10.5958/0976-5506.2018.02247.7.
Sobandi, B., Hidayat, N., & Harijanto, S. (2021). Peningkatan organizational citizenship behavior (OCB) melalui penguatan iklim organisasi dan adversity quotient [Improvement of organizational citizenship behavior (OCB) through strengthening organizational claimed and adversity quotient]. Jurnal Manajemen Pendidikan, 9(02), 114–22. https://doi.org/10.33751/jmp.v9i2.4234.
Stoltz, P. G. (2007). Adversity Quotient: Turning Obstacles into Opportunities. Jakarta: PT Grasindo.
Sulistiasih, S., & Widodo, W. (2022). How adversity quotient and interpersonal communication affects teacher organizational citizenship behavior?. International Journal of Evaluation and Research in Education (IJERE), 11(2), 565~572. https://doi.org/10.11591/ijere.v11i2.21807
Suryaningrum, C. W., Subanji, S., Purwanto, P., Susanto, H., Ningtyas, Y. D. W. K., & Irfan, M. (2020). Semiotic reasoning emerges in constructing properties of a rectangle: Astudy of adversity quotient. Journal on Mathematics Education, 11(1), 95–110. https://doi.org/10.22342/jme.11.1.9766.95-110.
Tawfik, G. M. Dila, K. A. S., Mohamed, M. Y. F., Tam, D. N. H. T., Kien, N. D., Ahmed, A. M., and Huy, N. T. (2019). A step by step guide for conducting a systematic review and metaanalysis with simulation data. Tropical Medicine and Health, 47(1), 46. https://doi.org/10.1186/s41182-019-0165-6
Widodo, W. & Yusuf, F. A. (2021). The effect of organizational citizenship and visionary leadership on contextual performance: A case study in Indonesia. Journal of Asian Finance, Economics and Business, 8(6), 0377–0386. https://doi.org/10.13106/jafeb.2021.vol8.no6.0377.
Widodo, W., & Gustari, I. (2020). Teachers’ innovative behavior in Indonesian school: The role of knowledge management, creativity, and OCB. Universal Journal of Educational Research, 8, 4784–91. https://doi.org/10.13189/ujer.2020.081050.
Widodo, W., & Sulistiasih, S. (2023). Improving teachers’ organizational citizenship behavior based on emotional intelligence and psychological capital. Jurnal Pendidikan Progresif, 13(1), 53-63. http://dx.doi.org/10.23960/jpp.v13.i1.202305avior?.
Widodo, W., Gustari., I., & Chandrawaty, C. (2022). Adversity quotient promotes teachers’ professional competence more strongly than emotional intelligence: Evidence from Indonesia. Journal of Intelligence 10(44), 1-17. https://doi.org/10.3390/jintelligence10030044.
Wijekoon, C. N., Amaratunge, H., de Silva, Y., Senanayake, S., Jayawardane, P., & Senarath, U. (2017). Emotional intelligence and academic performance of medical undergraduates: a cross-sectional study in a selected university in Sri Lanka. BMC Medical Education, 17(176), 1-12. https://doi.org/10.1186/s12909-017-1018-9.
Xie, L., Zhang, W., Guan, X., & Huan, T.-C. (2023). Exploring customer citizenship behavior through customer–organization identification. Service Science, 16(8). https://doi.org/10.1287/serv.2021.0051.
Yadav & Chauhan (2023). Impact of emotional intelligence on organizational citizenship behavior with the mediating effect of personality traits. International Journal of Advanced Research in Commerce, Management & Social Science, 6(2), 74-82.
Yang, Y., & Chae, H. (2022). The effect of the OCB gap on task performance with the moderating role of task interdependence. Sustainability, 14(1), 61. https://doi.org/10.3390/su14010061.
Yusuf, M., Moein, A., & Zami, A. (2023). The effect of career development and emotional intelligence on organizational citizenship behavior mediated by job satisfaction in employees of drinking water companies in Lingga District. International Journal of Social Science, Education, Communication and Economics (Sinomics Journal), 2(3), 481-496. https://doi.org/10.54443/sj.v2i3.156.
DOI: https://doi.org/10.26539/pcr.633438
Article Metrics
Abstract Views : 28
| 
PDF Views : 4
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Sulistiasih Sulistiasih, Netty Mardiaty, Lenny Utama Afriyenti
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
| Publisher: Universitas Indraprasta PGRI Address: Unit Pelayanan Bimbingan dan Konseling (UPBK) | Jl. Nangka No. 58 C (TB. Simatupang), Kel. Tanjung Barat, Kec. Jagakarsa, Jakarta Selatan 12530, Jakarta, Indonesia. | |
 Psychocentrum Review is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. View My Stats |